More Coverage, More Value with the National Truck Protection ULTRA 2 Warranty
Penske offers NTP's ULTRA 2 program, with the most extensive warranty plans* for Class 3-8 commercial vehicles on the market. ULTRA 2 has more coverages, expanded conditions and has no fixed limits for repair costs** on engines, critical components (fuel injectors, water pump, fuel pump, ECM), turbo, transmission and differential. There’s no other warranty on the market like ULTRA 2.
Our warranty plans provide the most comprehensive coverage options for the powertrain and 42 essential aftertreatment components. Coverage options range from six months to three years, with ranges of 40,000 to 480,000 kilometers.
Ask your NTP rep about additional warranties and services available to Penske customers:
- Rental Truck Assistance – provides a Penske rental truck when your truck is sidelined due to a covered warranty repair
- Comfort Package - warrants components in the engine compartment that keep you comfortable in the cabin
- Auxiliary Power Unit Coverage – warrants APUs that operate your accessory equipment
ULTRA 2 Warranty Plans
| Light Duty, Class 3-4 and Medium Duty, Class 5-7 Trucks*** |
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| 6 Months / 40K km |
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| 12 Months / 80K km |
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| 24 Months / 160K km |
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| 36 Months / 240K km |
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| Mileage Surcharge +404,000 km |
| Heavy Duty, Class 8 Trucks |
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| 6 Months / 80K km |
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| 12 Months / 160K km |
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| 24 Months / 320K km |
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| 36 Months / 480K km |
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| Mileage Surcharge +887,000 km |
View the list of covered components for factory defects in material as well as workmanship.
Aftertreatment Components Protection
Aftertreatment failures are the most common claim submitted for repair. And the cost to repair today’s complex diesel engine aftertreatment systems can be big, so truck owners have found tremendous value in adding warranty protection to these critical components. Failures to any of the main aftertreatment components such as the DPF filter, EGR cooler or SCR system can cost thousands of dollars to fix, on top of the damage they cause to the hard parts in the engine.
That's why you need comprehensive aftertreatment component coverage from NTP. The ULTRA 2 program offers coverage on 42 essential aftertreatment components including filters, tanks, injectors, actuators and sensors:
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When you include aftertreatment coverage protection to your NTP warranty, you will cover the 42 aftertreatment components as well as progressive damage they may cause to covered components inside the engine.***** It's the very best way to protect the business investment you've made in your truck from the high repair costs due to aftertreatment component failure.
See list of covered aftertreatment components.
Need help with an NTP claim?
NTP will guide you through the claims process from locating an authorized repair facility to invoicing.
Class 3-7 trucks must be 8 years or newer from current calendar year and less than 523,270 km.
Class 8 trucks must be 8 years or newer from current calendar year and less than 1,287,745 km.
Engine
Internally Lubricated Hard Parts
- Camshaft and Cam Bearings
- Cam Followers
- Connecting Rods
- Connecting Rod Bearings
- Connecting Rod Caps and Screws
- Crankshaft
- Cylinder Block Casting
- Cylinder Head
- Cylinder Head Gasket
- Cylinder Liners
- Cylinder Head Bolts
- Hydraulic Lifters
- Injector Cups
- Intake and Exhaust Valves
- Intake and Exhaust Valve Guides
- Main Bearings
- Oil Cooler and Housing
- Oil Pan
- Oil Pump Pick Up Screen
- Oil Pump Pick Up Tube*
- Oil Pump Pressure Relief Springs and Valves
- Pistons, Piston Rings and Piston Oil Cooling Jets
- Pushrods
- Rocker Arms and Rocker Arm Shafts
- Thrust Washers
- Timing Gears
- Timing Gear Cover and Housing
- Valve Cover
- Valve Retainers and Keepers (Locks)
- Valve Seats
- Valve Springs
- Wrist Pins
Non-Oil Related Components
- Exhaust Manifold
- Flywheel Housing
- Intake Manifold
- Thermostat Housing
- Vibration Dampener
(CC)** Engine Fuel Injectors, Water Pump, Fuel Pump and ECM
- Complete Injector
- Fuel Injector Hard Lines
- Fuel Injection Pump
- Fuel Pump
- Engine Control Module (ECM)
- Water Pump
(CC)** Turbo
- Bearings
- Internal Variable Vane Assembly
- Turbine and Turbine Shaft
- Turbo Actuator
Transmission
- Bands
- Bearings
- Blockers
- Bushings
- Drums
- Gear Sets
- Governor
- Oil Pump
- Shaft(s)
- Shift Forks
- Synchronizers
- Thrust Washers
- Torque Converter
- Valve Body
Differential
Internally Lubricated Hard Parts
- Axle Housing
- Axle Shafts
- Bearings
- Bushings
- Carrier Case
- Gear Sets
- Limited Slip Clutch Pack
Power Divider
- Bearings
- Gears
- Shafts
- Shift Forks
*For Detroit Diesels, breakdowns originating from the oil pick up tube O-ring will only be covered if the TSB D18M3 has been performed by a certified OEM repair shop.
**(CC) = Critical Components
Components
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*Limits of liability is C$10,000 for the term of the contract on 12- and 24-month plans and C$15,500 on 36-month plans. Aftertreatment is not available for 6-month plans.
It is important to contact NTP before you make any repairs. NTP will guide you through the claims process.
1. Contact NTP
- Using your Self-Service portal at portal.ntp-p2k.com.
- This portal has a feature to locate any of the 5,400+ repair facilities NTP works with across the US and Canada.
- Choosing a Preferred Repair Partner will guarantee labor on the covered repair and may also reduce your deductible.
- Call NTP at 877-950-3200
- NTP Claims Service Representative can help you locate a quality repair facility.
2. Repair Facility Contacts NTP
- If you are already at a repair facility, make sure you let them know you have an NTP warranty.
- Ask them to contact NTP by portal (portal.ntp-p2k.com)
or email (
claims@ntp-p2k.com).
- As the vehicle owner, only you can authorize the shop to diagnose your truck’s failure.
- If the problem is not covered by the warranty you purchased, any diagnostic charges are your responsibility.
3. Getting NTP Approval
- Once the repair facility has diagnosed your trouble and provides NTP with repair details, NTP will work up an approval for your claim or let you know if it’s not covered by your warranty. NTP usually does this on the same day the repair facility sends us the information NTP needs.
4. NTP Settles the Claim
- Once approved repair(s) are completed, the repair facility will send NTP an invoice and NTP submits payment to them for the approved repairs, usually within 1 hour.
- Warranty owner is responsible for any claim’s deductible.
- Please review your warranty thoroughly for equipment coverage, deductibles, and other details.
Towing Details
*Valid only with purchase of used Penske trucks and tractors Cannot be applied to previous sales. Certain restrictions apply. Subject to availability and Penske's standard sales requirements. Not available for Value condition term vehicles. Call 866-309-1962 for details.
**Actual cash value limits apply.
***Covers both gas and diesel engines.
****Limits of liability is C$10,000 for the term of the contract on 12- and 24-month plans and C$15,500 on 36-month plans. Aftertreatment is not available for 6-month plans.
*****Some restrictions apply. See terms and conditions for complete coverage summary. All references are in Canadian currency.